Refund policy

REFUND TERMS 

• Diamond Collective does not give refunds if you simply change your mind or make an incorrect selection. 

• Diamond Collective will provide a refund where the goods are deemed to be faulty after assessment by the Diamond Collective’s manufacturing workshop, are not fit for purpose or do not match the description or sample. Items damaged by client ‘wear and tear’ are non-refundable. 

• Deposits made on special orders and special commissions are non-refundable. 

• All refunds must be claimed within 14 days from purchase with proof of purchase. All refunds are subject to approval by Diamond Collective management. 

• Credit or EFTPOS purchases will receive a credit to the original cardholders’ account. All other refunds will be in the form of a company cheque and will be posted within 7 days of the refund being approved. 

• Diamond Collective does not take responsibility for any jewellery that has been altered by a third party; such items can not be for a refund or exchange. 

EXCHANGE TERMS 

Please select carefully as Diamond Collective will not exchange special orders/ special commissions or ready-made jewellery. Diamond Collective does not offer exchange for incorrect selection.   

CONDITIONS FOR SPECIAL ORDER AND SPECIAL COMMISSIONS AND DIAMOND SOURCING 

A minimum deposit of 50% deposit is required for all special orders and special commissions. This deposit is non-refundable. Special orders and special commissions cannot be cancelled once the design is agreed upon. Once the client has agreed upon the select diamond and the order is placed there can be no change of mind or cancellations.  If a special orders, special commissions or diamond sourcing is cancelled by the client, all deposits paid will be forfeited.  
Final payment must be received, and funds must be cleared prior to items be released. 
Where the full 50% deposit is required but cannot be made on the day of purchase, the remaining deposit required to reach the minimum 50% deposit is to be paid for within 7 business days. Special orders and special commissions will not commence until 50% of the deposit has been paid in full. This may affect manufacturing due dates if payment is delayed. Special orders and special commissions will be cancelled if 50% deposit isn’t made within 7 days from date of purchase. 
By making payment to Diamond Collective you are agreeing to all the terms  and conditions stated on the Diamond Collective’s website. 
By purchasing a design or special commission with Diamond Collective you understand that Diamond Collective reserves the right to feature photos, videos, rendered images and other creative assets of the design or special commission on our website, social media and other marketing platforms.

SIZING & ALTERATIONS

Clients are responsible for ensuring that the item selected is the correct size at the time of purchase. Rings over $2,500 can be resized once at no charge at time of purchase or within thirty days from the date of sale up to three sizes up or down. Proof of purchase must be presented. Rings requiring sizing greater than three sizes up or down will incur a fee. Terms and conditions do apply for all resizing. Patterned, intricate, or full circle diamond rings that cannot be resized will be reordered or remade. Charges will apply to cover all costs incurred by Diamond Collective.

COURIER FEES

Courier fees are a client’s sole responsibility. We are able to organise a courier on your behalf and quote accordingly upon request. 

WARRANTY

At Diamond Collective, we offer a twelve-month manufacturer's warranty with every custom piece. Here is what you should know about this type of warranty:

You Can Void It

Should you bring our piece to an outside jeweller for resizing or repairs, this will void it as Diamond Collective cannot be held accountable for any outside work on their jewellery. 

Normal Wear & Tear

We know you want your piece to be an everyday companion, and that means it’s subject to wear and sometimes damage. Think about how much you do each day, especially using your hands! Your manufacturing warranty covers anything that can be drawn back to the manufacturing process. Anytime your design has diamonds incorporated, you will likely run into stone loss with time. This is completely normal and an easy fix. However, there's a difference between losing a stone because you're moving furniture vs. losing a stone out of the blue. Our jewellers inspect each ring carefully to determine the cause of the damage and if the repair is covered under our warranty. If we find the damage to be the fault of the wearer, we will happily repair your ring, but the cost will be passed along to the you. For example, if we find a diamond is missing because a claw is broken or lifted, this is an indication the wearer damaged their ring and would not be covered under the warranty. Taking proper care of your ring will minimize the amount of stone loss you experience, but any loss that doesn't quite make sense may be manufacturing related which this type of warranty covers. Make sure to discuss any stone loss you've experienced with your jeweller. General wear and tear and accidental damage includes but is not limited to, wearing of claws over time, lifting or moving of claws due to impact, loss of diamonds due impact on claws, discolouration of rhodium plating and misshapen bands due to repetitive wear and/or impact. 

We suggest you have your diamond or gemstone jewellery inspected at annually and repaired if necessary.
Diamond Collective recommends having your precious jewellery insured to cover your pieces where manufacturing warranty is not valid.

INSPECTION 

We suggest you have your diamond or gemstone jewellery inspected  annually and repaired if necessary. If you are located remotely you can bring it in or post to us for inspection should you feel it needs some care. 

INSURANCE 

Jewellery can be fragile — even a perfectly made ring may fall victim to being knocked and dinged against hard surfaces. There are microscopic claws holding each diamond in place, so it is possible for things to get damaged. A good policy under your insurance will ensure that you can have your ring repaired when you need to.  

We recommend Q Report.