Frequently asked questions
Where does DC source their diamonds from?
At DC we source from all over the globe to find you the most beautiful diamonds. Rest assured, all of our diamonds are conflict free and ethically sourced.
How long does the whole process take?
If you are purchasing a loose diamond only, we estimate three to four weeks.
When creating a bespoke piece we estimate four weeks depending on design complexity.
We can accommodate rush orders on a case by case basis.
Will my diamond come with a certificate?
Absolutely! At Diamond Collective we provide a GIA certificate for your diamond.
What if I don't know the ring size?
Speak with us during your consultation for recommendations on how to obtain the most accurate ring size.
How often should I get my jewellery checked by a professional?
We advise getting you jewellery professionally checked every 6-12 months. However, if your piece gets knocked or takes impact please contact us to schedule an assessment as soon as possible.
Do you have a showroom ?
Currently DC has chosen not to have a showroom. However we do have an office in Perth CBD which is by appointment only. Enquire by our Contact page to book your consultation. Our goal is to have minimal overheads so we can pass on those savings to our clients through unbeatable prices.
Do I need an appointment?
Yes, you can schedule your initial consultation via the Contact Us page.
Where can I have my appointment?
Don’t want to spoil a surprise?
No problem, we can come to your preferred location. This can be your office at work or your home. Alternatively, you can come to us in Perth CBD (address provided upon booking your consultation).
*Travel fee may apply dependent on location.
Do you have a minimum spend?
Our stunning wedding bands start from $1,500.
Our completely bespoke creations start from $3,500.
Do you provide valuations?
Diamond Collective can provide independent valuations. Speak with us during your consultation.
What warranty does DC offer?
At Diamond Collective, we stand by our craftsmanship and all pieces are carefully vetted before being delivered to a client.
In the case of a manufacturing fault, we offer a 12 month manufacturing warranty.
This does not included general wear and tear. Please see our Terms and Condition page for more information.
What is your returns policy?
Whilst DC do not offer a refund for simple change of mind, we are committed to making this process as visual and transparent as possible.
We do understand that occasionally your new fiancé may wish to make some changes to the design, in which case price can be quoted upon request.